Terms & Conditions

Acceptance of the Terms

By accessing, using or registering for an account on our website (the "Platform"), you agree to be bound by these Terms and Conditions (the "Terms"). If you do not accept these Terms, please leave the Platform immediately.

These Terms govern your use of our online casino services and form a legally binding contract between us. We recommend that you read these Terms carefully before accessing or using the Platform.

Eligibility Requirements

To register for an account on the Platform and participate in our games, you must:

1. Be at least 18 years old (or the age of majority in your jurisdiction).
2. Not be excluded from participating in online gaming services in your jurisdiction.
3. Have a valid email address.

We reserve the right to ask for evidence of your age or identity if we suspect that you have not met these eligibility requirements.

Minimum Age Requirements

You must be at least 18 years old (or the age of majority in your jurisdiction) to participate on our Platform. We reserve the right to request identification from any customer who appears to be under 25 years old and/or whose date of birth indicates that they are below the minimum allowed gaming age.

Geographic Restrictions

We operate only for residents within the United Kingdom (as defined by the UK Gambling Commission). If you reside in a restricted country or region, we may not allow your account to remain open. It is your responsibility to ensure compliance with all relevant laws and regulations in your jurisdiction regarding online gaming services.

Account Registration Rules

1. You must provide us with accurate information when registering for an account on the Platform.
2. You are responsible for maintaining up-to-date contact details, including email address, name, date of birth, residential address, and phone number.
3. We may ask you to verify your identity or address at any time during our relationship.

One-Account-Per-User Policies

1. Each person may only hold one account with us.
2. If we suspect that a user has opened multiple accounts in their own name or in the names of others, we reserve the right to terminate all associated accounts and void any winnings or bonuses received from such accounts.

Identity Verification and KYC

We may request additional documentation to verify your identity during the registration process or at any other time. This will ensure that our Platform remains a safe place for you and fellow users.

Account Accuracy Obligations

1. Ensure that all account information is accurate, up-to-date and complete.
2. Notify us immediately of changes to personal details or address.
3. Do not misrepresent yourself as someone else when registering for an account or attempting to withdraw funds from your account.

Account Security Responsibilities

You are responsible for keeping the confidentiality of:

1. Your login credentials (username, email address and password).
2. Any debit/credit card information used to fund your accounts.
3. All online transactions made with us.

Do not share this information with anyone or allow others to access it without our prior approval in writing.

Login Credentials and Password Protection

1. Choose a strong and unique password when registering for an account on the Platform.
2. Do not use public computers, internet cafes or other shared devices to access your personal or financial data.
3. Update your password regularly if you feel that it is no longer secure.

Restricted Behaviour and Prohibited Activities

We have implemented measures against abuse of our services, including those detailed below:

1. No multi-accounting: one account per person/household is allowed;
2. Prohibition on colluding with other players: do not seek to gain unfair advantage or manipulate the outcomes of games;
3. No money laundering: report if you suspect a player's activity could be money laundering.

Bonus and Promotion Rules

To ensure that everyone enjoys our offers, there are some bonus-specific terms:

1. You may only receive one welcome offer on your first two deposits;
2. Your account is subject to standard betting limits (the maximum bet during playthrough);
3. Not more than 50% of the initial deposit can be turned over;

Wagering and Gameplay Conditions

Please note that some games have different wagering requirements, which you should familiarise yourself with before starting.

1. Ensure your bets are made according to standard betting rules.
2. Do not play our games when under duress or for a purpose other than entertainment (such as financial gain).
3. Adhere to all game-specific terms and conditions.

Bonus Abuse Prevention

If we suspect you have breached these bonus-specific terms, we reserve the right:

1. Void your winnings or bonuses;
2. Cancel any further bonus offers;

Deposits and Withdrawals

We process deposits instantly and withdraws within 24-48 hours for e-wallet methods such as PayPal.

Withdrawal Procedure:

Please contact us to request a withdrawal via our support ticket system (LiveChat) which will be processed within the following timeframes:

1. Electronic wallet withdrawals - immediately.
2. Credit/Debit Card or Bank Transfer - 3-5 days after successful verification process;

You must have verified your identity before requesting any withdrawl. Failure to do so may result in longer processing times.

Verification Before Withdrawals

We reserve the right to request documentation for all withdrawals to comply with anti-money laundering regulations (AML).

Documentation includes:

1. Photographic Identification.
2. Proof of Address.
3. Utility Bill.

Please allow 7 days for us to review these documents after receipt;

Withdrawal timeframes may be longer if the customer has not provided sufficient identification details or where verification requests are made due to concerns related AML regulations (as stated above).

Responsible Gambling Expectations

1. We recommend self-exclusion as a tool for managing your online gaming activities.
2. The Platform offers real-time monitoring tools, which allow you to track and control the amounts of money spent in each game;
3. Take regular breaks from playing games.

Self-Exclusion and Account Restrictions

You may choose to close an account if needed by contacting us via our LiveChat (support ticket) service which will:

1. Stop all financial transactions with your closed accounts.
2. Remove any bonuses or winnings associated with these accounts.

Please note that once self-excluded, you cannot participate on the Platform for a period of 6 months minimum after closure (following your initial request).

Game Fairness and RNG Systems

All our games are provided by third-party game suppliers using independently reviewed Random Number Generators to ensure complete randomness in generating outcomes during each play.

Please note:

1. We do not influence the outcome of any specific event;
2. The use of a third-party RNG minimises human error as much as possible.

Technical Interruptions or Voided Gameplay

The Platform may be subject to technical issues, including (but limited to) connectivity problems or maintenance downtime.In such cases:

1. If interrupted during an ongoing game session you are entitled to complete the session normally at the next available opportunity;
2. In-game jackpots and other monetary awards will not carry over from interrupted sessions;

Suspension or Closure of Accounts

We reserve the right, without prior notice (but subject to regulatory approvals) to suspend your account immediately in case we:

1. Suspect identity theft.
2. Notice abuse or non-compliance with our terms.

All suspended accounts must have funds held in escrow and be reviewed individually by management team before making further action - suspension of the account can result in subsequent termination at management’s discretion.

Intellectual Property and Platform Ownership

The Platform, its content and any software used to create it are owned or licensed to us. You may not reproduce, copy, store or otherwise use this information without our written consent.

Limitation of Liability

We will not be responsible for:

1. Any losses resulting from third-party website failures.
2. Failures in transmission that result from telecommunications faults beyond your control;
3. Any costs arising out of an inability to access any area of the Platform due to computer virus attack, denial-of-service attack or a failure by your internet provider.

Modification of Terms

These terms may be amended at our discretion from time to time without prior notice; therefore please check this page regularly for updates.

Contact or Support Guidance

If you have questions about the operation of the Platform or need technical assistance with gameplay, bonuses or general inquiries regarding betting limits, we are happy to help:

1. LiveChat support
2. Email address on our homepage.
3. Telephone contact numbers.

Applicable Licensing or Regulatory Oversight

Our services operate under a license from the UK Gambling Commission and we comply with all relevant laws and regulations regarding online gaming services within the United Kingdom jurisdiction.